Getting Help

Lecture Theatres

Further Information to come.

ICT Support

All requests for IT support in the Dunedin School of Medicine should be handled in the following way:

(Some research units may have alternative arrangements)

• During Office hours (8.30am - 5.00pm)
• Email dsm.it@stonebow.otago.ac.nz (Preferred contact method)
• Ring the ICT Support Group on the university extension 4137 (39 4137 from ODHB)
• Leave a message if you get the Voicemail
• If it is URGENT and you have not contacted anyone or have had no response, then contact your departmental administrator. They will be able to help track one of us down.
• After Hours: The University ITS HelpDesk has longer hours depending on student demand. Try 8888 or helpdesk@otago.ac.nz.

University Wide ITS Notices

The ITS HelpDesk web site has a notices section where planned and current service outages/issues are noted. If you are experiencing a problem with a central service (e.g., access to the network, internet, email, PIMS, Blackboard, etc.), then check the notices before you call. Once the HelpDesk is aware of such a problem, information about it (including an ETA for fixing it, if known) will be put there.

FAQ - Frequently Asked Questions

Further information to come.